Effective Date: July 1 2025
Johnno’s Tasmania ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you interact with our website, purchase our products, or otherwise engage with our brand.
By using our website or providing your personal information to us, you consent to the terms of this Privacy Policy.
1. What Information We Collect
We may collect the following types of personal information:
- Your full name
- Email address
- Postal address and delivery information
- Contact number
- Payment information (note: we do not store credit card details)
- Order history and preferences
- Any information you voluntarily provide, such as through reviews, contact forms, or competitions
We may also collect non-identifiable data such as website usage statistics, browser type, and IP address through the use of cookies and analytics tools.
2. How We Collect Information
We may collect your personal information when you:
- Place an order via our website
- Sign up to our newsletter or mailing list
- Contact us via email, phone, or contact form
- Participate in surveys, promotions or competitions
- Interact with our social media platforms
- Leave a product review or testimonial
3. Why We Collect Your Information
We collect personal information for the purposes of:
- Processing and fulfilling your orders
- Communicating with you about your order or enquiry
- Sending you marketing emails and promotions (if you have opted in)
- Improving our products, services, and customer experience
- Meeting legal obligations
You may unsubscribe from our marketing communications at any time by clicking ‘unsubscribe’ in our emails or contacting us directly.
4. Disclosure of Personal Information
We may disclose your information to third parties in the following limited circumstances:
- To our service providers (e.g., payment processors, delivery partners, website hosts) to enable them to perform services on our behalf
- If required by law or to comply with legal obligations
- To protect our legal rights, safety, or property
We will never sell or rent your personal information to third parties.
5. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, unauthorised access, modification, or disclosure. We use secure servers and encrypted payment gateways.
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. You use our website and services at your own risk.
6. Cookies and Analytics
Our website uses cookies to improve your browsing experience and to analyse how users interact with our website. You may disable cookies through your browser settings, but this may affect functionality.
We may also use tools such as Google Analytics to monitor and improve our website performance.
7. Access and Correction
You may request access to the personal information we hold about you or ask us to correct it if you believe it is inaccurate, incomplete, or out of date. Please contact us in writing using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. Continued use of our website constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy, or wish to access or update your personal information, please contact us:
Email: info@johnnostasmania.com.au
Postal Address: 20 Letitia Street, North Hobart, TAS 7000